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Designing Voice User Interfaces: Principles of Conversational Experiences
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About the Author
Cathy Pearl is Vice President of User Experience for Sensely, where she helps to bring the virtual nurse avatar to life, making her conversational and empathetic when talking to patients with chronic health conditions.Cathy has been interested in talking to computers since she was a child and wrote her first conversational program on the Commodore 64. She studied Cognitive Science and Computer Science and learned about psychology, linguistics, human-computer interaction, and artificial intelligence. She has been designing voice user interfaces since 1999, when she started at Nuance Communications. She has worked on everything from helicopter pilot simulators at NASA to a conversational iPad app that has Esquire Magazine's style columnist tells the user what they should wear on a first date. During her time at Nuance and Microsoft, she designed voice user interfaces for banks, airlines, healthcare companies, and Ford SYNC.
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Product details
Paperback: 278 pages
Publisher: O'Reilly Media; 1 edition (December 29, 2016)
Language: English
ISBN-10: 1491955414
ISBN-13: 978-1491955413
Product Dimensions:
6 x 0.5 x 9 inches
Shipping Weight: 6.4 ounces (View shipping rates and policies)
Average Customer Review:
4.3 out of 5 stars
17 customer reviews
Amazon Best Sellers Rank:
#79,792 in Books (See Top 100 in Books)
Good read for anyone interested in designing for Voice User Interfaces, the author covers all types of VUI from voice only, conversational, chatbots,also goes over best practices for perform user research with voice interaction experiences.
This book is an authentic proof of the author's updated and hands-on knowledge of the subject matter. It is definitely a must-read for anyone interested in the voice UX skills and technologies.
A good book, But, AMAZON, a lot of pages printed with a print defect!! Were are you quality control?
It's a good book to start for anyone just starting working on designing conversational interfaces. The book is not a guide, but rather a collection of insights and real world cases from different VUIs out there.
This book gives a great overview for someone like me who is putting their toes in the waters of Voice UIs. Lots of examples and cases that I would not have considered. Thanks for the insights!
Our son loves this book; great gift
Very insightful read, shed a lot of light on the history of voice UI.
It is ok but not really structured. There is a lot of repetitions and it doesn't really provide an actionable methodology. The good part is the extensive experience of the author on designing IVRs.
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